AutoBodyParts Unlimited receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. Using Deskhero's AI capabilities, the company has been able to automate responses to common queries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations.
The AI system analyzes incoming tickets and matches them with relevant content from the knowledge base, previous tickets, and other resources. This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customers.
Deskhero's website scraping feature allows AutoBodyParts Unlimited to keep their knowledge base up-to-date with the latest information from manufacturer websites. The AI system automatically updates the knowledge base, ensuring that the customer support team always has the most current information at their fingertips.
Using Deskhero's custom fields and structured data lists, AutoBodyParts Unlimited has been able to categorize and prioritize tickets efficiently. This has resulted in improved workflow management and faster resolution of customer issues.
Finally, the comprehensive search bar and REST API have enabled the company to integrate Deskhero with their existing systems, providing a seamless customer support experience.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts and updates information from specified websites. This information is added to the knowledge base, ensuring it always contains the most current data.
Can Deskhero be integrated with other systems?
Yes, Deskhero includes a REST API that allows for integration with other systems, providing a seamless customer support experience.
* This article provides an example of how a fictive company in the Sale of Automotive Body Parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
