BoatBits Pro uses Deskhero's user groups feature to segment their customer base and provide personalized support. The AI capabilities of Deskhero help in identifying common issues among different user groups and suggest tailored solutions, enhancing the overall customer experience.
With Deskhero's kanban board, BoatBits Pro can visualize their ticket workflow and identify bottlenecks. The AI's predictive capabilities help in forecasting ticket volumes based on historical data, enabling the company to allocate resources more effectively.
Deskhero's AI also improves the company's search bar functionality. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI enhances search results, making it easier for customers to find the information they need.
BoatBits Pro also uses Deskhero's custom email domains feature to maintain brand consistency across all customer communications. The AI capabilities of Deskhero ensure that all emails are categorized and responded to in a timely manner, improving customer satisfaction.
By using Deskhero, BoatBits Pro has been able to improve their customer service efficiency, enhance the customer experience, and increase customer loyalty.
How does Deskhero's AI enhance the customer experience?
Deskhero's AI identifies common issues among different user groups and suggests tailored solutions, enhancing the overall customer experience. It also improves search results, making it easier for customers to find the information they need.
How does Deskhero help in resource allocation?
Deskhero's AI can forecast ticket volumes based on historical data, enabling the company to allocate resources more effectively.
How does Deskhero maintain brand consistency in emails?
Deskhero's custom email domains feature allows companies to maintain brand consistency across all customer communications. The AI ensures that all emails are categorized and responded to in a timely manner.
* This article provides an example of how a fictive company in the Sale of boat parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
