Nautical Needs receives a wide range of customer queries, from product availability to technical support. The company uses Deskhero's structured data lists to organize these queries and the AI capabilities of Deskhero to suggest relevant responses, improving helpdesk efficiency.
The company also uses Deskhero's knowledge base feature to provide customers with self-help options. The AI capabilities of Deskhero enhance the knowledge base by generating articles from uploaded files like policies, manuals, and presentations, and by scraping website data.
Deskhero's custom fields feature allows Nautical Needs to categorize tickets based on the type of boat part or issue. The AI's predictive capabilities suggest possible solutions based on similar past issues, further improving helpdesk efficiency.
Nautical Needs also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are captured and used to improve the AI's performance over time.
By leveraging Deskhero's advanced AI capabilities, Nautical Needs has been able to improve their helpdesk efficiency, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI improve helpdesk efficiency?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant responses to new tickets, significantly reducing the time it takes to formulate a response. The AI's predictive capabilities also suggest possible solutions based on similar past issues.
How does Deskhero enhance the knowledge base?
Deskhero's AI enhances the knowledge base by generating articles from uploaded files like policies, manuals, and presentations, and by scraping website data. This provides customers with comprehensive self-help options.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring all customer interactions are captured and used to improve the AI's performance over time.
* This article provides an example of how a fictive company in the Sale of boat parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
