MarineParts Unlimited receives hundreds of customer queries daily, ranging from product inquiries to technical support. The company uses Deskhero's ticket management system to efficiently handle these requests. The advanced AI capabilities of Deskhero use OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant responses, significantly reducing response time.
Deskhero's AI also enhances the search results in the company's knowledge base. By leveraging the AI's ability to scrape website data and generate articles from various file types, MarineParts Unlimited has been able to expand their knowledge base rapidly, providing customers with comprehensive self-help options.
The custom fields feature allows MarineParts Unlimited to categorize tickets based on the type of boat part or issue, making it easier for the support team to prioritize and handle tickets. Additionally, the AI's predictive capabilities suggest possible solutions based on similar past issues, further improving efficiency.
MarineParts Unlimited also utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are captured and used to improve the AI's performance over time.
Through the use of Deskhero, MarineParts Unlimited has seen a significant improvement in their customer support efficiency and customer satisfaction rates.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant responses to new tickets, significantly reducing the time it takes to formulate a response.
How does Deskhero help expand the knowledge base?
Deskhero's AI can scrape website data and generate knowledge base articles from various file types like Word, PowerPoint, and PDF files. This allows for rapid expansion of the knowledge base with relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring all customer interactions are captured and used to improve the AI's performance over time.
* This article provides an example of how a fictive company in the Sale of boat parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
