BrickMaster Toys receives a large volume of customer queries and complaints daily. Managing these tickets manually was time-consuming and inefficient. With Deskhero, they were able to automate the ticket management process using the platform's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to categorize and prioritize the tickets. This ensures that urgent and important queries are addressed promptly.
Furthermore, the AI sends this relevant content through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and helpful.
Deskhero's Kanban board provides a visual overview of the ticket status, making it easier for the team to track the progress. The user groups feature allows BrickMaster Toys to assign tickets to specific teams or individuals, improving the workflow.
By leveraging Deskhero's AI capabilities, BrickMaster Toys has been able to improve their ticket management process and provide better customer service.
How does Deskhero's AI help in ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to categorize and prioritize the tickets. It also generates suggested replies to speed up the response time and ensure accuracy.
What is the Kanban board?
Deskhero's Kanban board provides a visual overview of the ticket status, making it easier for the team to track the progress.
Can tickets be assigned to specific teams or individuals?
Yes, Deskhero's user groups feature allows tickets to be assigned to specific teams or individuals.
* This article provides an example of how a fictive company in the Sale of construction toys in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
