Build & Play receives hundreds of customer queries daily, ranging from product inquiries to troubleshooting requests. With Deskhero, they are able to manage these tickets efficiently using the platform's AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
The AI then sends this relevant content through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and helpful, enhancing customer satisfaction.
Moreover, the AI-enhanced comprehensive search bar helps the customer support team find answers to complex queries quickly. It scans through all the data including previous tickets and knowledge base articles to provide the most relevant results.
Deskhero's REST API allows Build & Play to integrate the platform with their existing systems seamlessly. This means that the customer support team can access all the necessary information without having to switch between different platforms.
Overall, with Deskhero, Build & Play has been able to significantly improve their customer support efficiency and customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content for each query. This content is then used to generate suggested replies, speeding up the response time and ensuring accuracy.
How does the AI-enhanced search bar work?
The AI-enhanced search bar scans through all the data including previous tickets and knowledge base articles to provide the most relevant results for any given query.
Can Deskhero be integrated with other systems?
Yes, Deskhero's REST API allows it to be integrated with other systems seamlessly.
* This article provides an example of how a fictive company in the Sale of construction toys in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
