ToyBuilders Inc. has a vast range of products and keeping track of all the product details, assembly instructions, and troubleshooting guides was a challenge. With Deskhero, they were able to create a structured data list with custom fields for each product, making it easier for the customer support team to find relevant information.
Deskhero's AI capabilities further enhance the efficiency of the knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to constantly update the knowledge base with relevant content.
The AI also generates knowledge base articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This ensures that the knowledge base is always up-to-date with the latest information.
Furthermore, the AI-enhanced search bar makes it easy for the customer support team to find the information they need. It scans through all the data in the knowledge base and provides the most relevant results.
By leveraging Deskhero's AI capabilities, ToyBuilders Inc. has been able to build a comprehensive and efficient knowledge base, improving their customer support service.
How does Deskhero's AI help in building the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to constantly update the knowledge base with relevant content. It also generates knowledge base articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website.
How does the AI-enhanced search bar work?
The AI-enhanced search bar scans through all the data in the knowledge base and provides the most relevant results for any given query.
Can the knowledge base be customized for each product?
Yes, with Deskhero, you can create a structured data list with custom fields for each product.
* This article provides an example of how a fictive company in the Sale of construction toys in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
