HerbHeaven receives hundreds of queries daily from customers seeking advice on product usage, benefits, and potential side effects. The company uses Deskhero's advanced AI capabilities to manage these tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to generate suggested replies, significantly reducing response times.
Deskhero's AI also enhances the search results within the platform. When a support agent searches for a specific query, the AI uses embeddings to find the most relevant content, enabling the agent to provide accurate information quickly. This feature has drastically improved the efficiency of HerbHeaven's customer support team.
The company also utilizes Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes data from various sources, including research articles and health blogs, and incorporates this information into the knowledge base. This ensures that the support team always has the latest information at their fingertips.
HerbHeaven has also customized Deskhero to suit their unique needs. They have created custom fields for ticket management, set up user groups based on agent expertise, and even established a custom email domain for support queries. These customizations, combined with Deskhero's AI capabilities, have made their customer support operations more efficient and effective.
Overall, Deskhero's advanced AI capabilities have transformed HerbHeaven's customer support operations, improving response times, enhancing the accuracy of information provided, and boosting customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for incoming tickets. This helps in managing tickets more efficiently and reducing response times.
How does Deskhero's AI enhance search results?
When a support agent searches for a specific query, Deskhero's AI uses embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files. This enhances the accuracy and relevance of search results.
How does Deskhero's website scraping feature work?
Deskhero's AI can scrape data from various online sources, such as research articles and health blogs. This scraped data is then incorporated into the knowledge base, ensuring that the support team has access to the latest information.
* This article provides an example of how a fictive company in the Sale of herbal health food products in specialty stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
