NatureNurture's customer support team handles a large volume of queries daily, ranging from product inquiries to health-related questions. To manage these effectively, they use Deskhero's AI-powered ticket management system. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to incoming tickets, significantly reducing the time taken to respond to customers.
The company also uses Deskhero's AI to create a comprehensive knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the support team has all the necessary information readily available when responding to customer queries.
NatureNurture has also customized Deskhero to suit their specific needs. They have created custom fields for ticket management, set up user groups based on agent expertise, and established a custom email domain for support queries. These customizations have made their customer support operations more streamlined and efficient.
Deskhero's comprehensive search bar is another feature that NatureNurture finds invaluable. When a support agent searches for a specific query, the AI uses embeddings to find the most relevant content, enabling the agent to provide accurate information quickly.
Overall, by leveraging Deskhero's advanced AI capabilities, NatureNurture has been able to streamline their customer support operations significantly. They have improved response times, ensured the accuracy of information provided, and boosted customer satisfaction.
How does Deskhero's AI help in creating a comprehensive knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the support team has all the necessary information readily available when responding to customer queries.
How does Deskhero's comprehensive search bar work?
When a support agent searches for a specific query, Deskhero's AI uses embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files. This enhances the accuracy and relevance of search results.
How does Deskhero's AI-powered ticket management system work?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to incoming tickets. This helps in managing tickets more efficiently and reducing response times.
* This article provides an example of how a fictive company in the Sale of herbal health food products in specialty stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
