HeroicFigures maintains a comprehensive knowledge base to help customers find answers to their questions without needing to contact customer support. The company uses Deskhero's AI to generate knowledge base articles from various sources, including Word documents, PowerPoint presentations, PDF files, and scraped website data.
The AI uses OpenAI Embeddings to analyze these sources and generate informative and easy-to-understand articles. This not only saves time but also ensures that the knowledge base is consistently updated with the latest information.
HeroicFigures also uses Deskhero's AI to enhance the search functionality of their knowledge base. The AI uses embeddings from previous search queries and clicked articles to improve the relevance of search results. This makes it easier for customers to find the information they need, reducing the need for direct customer support.
In addition to improving the knowledge base, HeroicFigures uses Deskhero's AI to suggest potential improvements to their product offerings and customer service strategies. By analyzing industry trends and competitor activities, the AI provides valuable insights that help the company stay competitive.
Finally, HeroicFigures uses Deskhero's REST API to integrate the platform with their existing systems. This allows the company to leverage the AI capabilities across all their customer service channels, providing a consistent and high-quality support experience.
How does the AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to analyze various sources, including Word documents, PowerPoint presentations, PDF files, and scraped website data. It uses this information to generate informative and easy-to-understand articles for the knowledge base.
How does the AI enhance the search functionality of the knowledge base?
The AI uses embeddings from previous search queries and clicked articles to improve the relevance of search results. This makes it easier for customers to find the information they need.
Can the AI suggest improvements to product offerings and customer service strategies?
Yes, by analyzing industry trends and competitor activities, the AI can provide valuable insights that help the company improve their product offerings and customer service strategies.
* This article provides an example of how a fictive company in the Sale of action figures in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
