GalacticCollectibles receives a large volume of customer queries every day. The company uses Deskhero's ticket management system and AI capabilities to efficiently handle these requests. The AI automatically categorizes and prioritizes tickets, ensuring that critical issues are addressed promptly and no customer query goes unanswered.
The company also uses Deskhero's AI to generate suggested replies to common questions. By analyzing previous tickets and knowledge base articles, the AI can provide accurate and helpful responses, reducing the workload for customer service representatives and improving response times.
GalacticCollectibles uses Deskhero's custom fields and structured data lists to organize customer information and interactions. The AI uses this data to personalize responses and provide more targeted support. For example, if a customer frequently purchases Marvel action figures, the AI can recommend new Marvel products in its responses.
Additionally, GalacticCollectibles uses Deskhero's website scraping feature to stay updated on industry trends and competitor activities. The AI analyzes this data and suggests potential improvements to the company's product offerings and customer service strategies.
Finally, GalacticCollectibles uses Deskhero's comprehensive search bar and REST API to integrate the platform with their existing systems. This allows the company to leverage the AI capabilities across all their customer service channels, providing a consistent and high-quality support experience.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of tickets and categorize them based on their type and urgency. It can recognize keywords and phrases that indicate the nature and importance of the issue, allowing it to prioritize tickets effectively.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data. It uses this information to generate accurate and helpful responses to common questions.
Can the AI personalize responses based on customer information?
Yes, the AI uses customer data stored in custom fields and structured data lists to personalize responses. It can recognize patterns in a customer's purchase history and interactions, allowing it to provide more targeted support.
* This article provides an example of how a fictive company in the Sale of action figures in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
