ATV Adventure was facing an increasing volume of customer queries and complaints, which was overwhelming their customer support team. They needed a solution that could help them manage this influx efficiently and effectively.
With Deskhero's ticket management system, ATV Adventure was able to categorize and prioritize tickets based on urgency and type. This helped them ensure that critical issues were addressed promptly, improving customer satisfaction.
Deskhero's advanced AI capabilities also played a crucial role in enhancing the efficiency of ATV Adventure's customer support. The AI leveraged OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhanced search results, making it easier for the support team to find relevant information quickly. This not only improved the speed of response but also the accuracy, as the team could now provide more precise and helpful answers to customers.
Overall, Deskhero has enabled ATV Adventure to handle their customer support more efficiently, improving both customer satisfaction and team productivity.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to understand the context of a customer query. It then uses this understanding to generate a suggested reply.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the content of various data sources like tickets, knowledge base articles, etc. When a search is performed, it uses this understanding to find and rank the most relevant results.
Can Deskhero handle a high volume of customer queries?
Yes, Deskhero is designed to handle a high volume of customer queries efficiently. Its ticket management system allows for effective categorization and prioritization of tickets, and its AI capabilities help speed up response times.
* This article provides an example of how a fictive company in the Sale of ATVs (All-terrain vehicles) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
