Off-Road King had a vast knowledge base, but it was not organized efficiently, making it difficult for the support team to find relevant information when dealing with customer queries.
They used Deskhero's structured data lists and custom fields to organize their knowledge base, making it more accessible and useful. They also used the platform's custom email domains and user groups to streamline communication within the support team.
Deskhero's AI capabilities were instrumental in improving the utility of Off-Road King's knowledge base. The AI used OpenAI Embeddings from the knowledge base articles to enhance search results, making it easier for the team to find relevant information.
Moreover, the AI generated knowledge base articles from word, powerpoint, pdf files, and scraped website data, expanding the knowledge base and ensuring it stayed up-to-date with the latest information.
Thanks to Deskhero, Off-Road King has been able to improve their knowledge base and provide better support to their customers.
How does Deskhero's AI improve the utility of a knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles to enhance search results, making it easier to find relevant information. It can also generate new articles from various file types and scraped website data, expanding and updating the knowledge base.
Can Deskhero handle different file types?
Yes, Deskhero can handle various file types including word, powerpoint, and pdf files. It can use these files to generate knowledge base articles.
Can Deskhero scrape website data?
Yes, Deskhero can scrape website data and use it to generate knowledge base articles, ensuring the knowledge base stays up-to-date with the latest information.
* This article provides an example of how a fictive company in the Sale of ATVs (All-terrain vehicles) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
