Trailblazer ATVs was struggling with managing their customer support operations due to the high volume of customer queries and complaints they received daily.
They used Deskhero's ticket management system and kanban board to organize and track their customer support tasks. This helped them manage their workload more efficiently and ensure that no customer query was overlooked.
Deskhero's AI capabilities played a key role in improving Trailblazer ATVs' response times. The AI used OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, drastically reducing the time taken to respond to customer queries.
The AI also enhanced search results, making it easier for the support team to find relevant information quickly. This not only improved the speed of response but also the accuracy, as the team could now provide more precise and helpful answers to customers.
With Deskhero, Trailblazer ATVs has been able to streamline their customer support operations and improve their response times, resulting in higher customer satisfaction.
How does Deskhero's ticket management system work?
Deskhero's ticket management system allows you to categorize and prioritize tickets based on various factors like urgency and type. It also provides a kanban board for visualizing and tracking the progress of each ticket.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to understand the context of a customer query. It then uses this understanding to generate a suggested reply.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the content of various data sources like tickets, knowledge base articles, etc. When a search is performed, it uses this understanding to find and rank the most relevant results.
* This article provides an example of how a fictive company in the Sale of ATVs (All-terrain vehicles) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
