BikePartsPlus receives hundreds of customer inquiries daily about their vast inventory of bike parts. With Deskhero's ticket management system, they can efficiently categorize and prioritize these inquiries. The AI capabilities of Deskhero are leveraged to analyze previous tickets and knowledge base articles, which helps in providing quick and accurate responses.
The AI also scans uploaded files like policies, manuals, and presentations, as well as scraped website data. This comprehensive analysis allows the AI to suggest replies that are not only accurate but also personalized to the customer's specific issue.
Deskhero's AI capabilities also enhance the search results on BikePartsPlus's helpdesk platform. When a customer or a support agent searches for a term, the AI uses OpenAI Embeddings to find the most relevant content from all available sources. This significantly reduces the time spent searching for information and allows for faster resolution of customer issues.
Furthermore, the AI-generated knowledge base articles have proven to be a valuable resource for both customers and support agents. These articles are generated from Word, PowerPoint, PDF files, and even scraped website data, ensuring that all relevant information is readily available.
Overall, Deskhero's advanced AI capabilities have enabled BikePartsPlus to provide superior customer support, resulting in improved customer satisfaction and loyalty.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It then uses this analysis to generate suggested replies that are accurate and personalized to the customer's specific issue.
How does Deskhero's AI enhance search results?
When a term is searched on the helpdesk platform, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from all available sources. This ensures that the most useful information is presented first, reducing the time spent searching for information.
What types of files can Deskhero's AI analyze?
Deskhero's AI can analyze Word, PowerPoint, and PDF files. It can also scrape and analyze website data.
* This article provides an example of how a fictive company in the Sale of bike parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
