CycleComponents deals with a wide range of customer queries every day. With Deskhero's structured data lists and custom fields, they can easily organize and manage these queries. The AI capabilities of Deskhero further enhance this process by analyzing previous tickets and knowledge base articles to suggest accurate and timely responses.
The AI also analyzes uploaded files like policies and manuals, as well as scraped website data, to provide comprehensive and relevant suggestions. This not only improves the quality of the responses but also reduces the time taken to resolve customer issues.
Deskhero's AI capabilities also significantly enhance the search results on CycleComponents' helpdesk platform. The AI uses OpenAI Embeddings to find the most relevant content from all available sources, ensuring that customers and support agents can quickly find the information they need.
The AI-generated knowledge base articles are another valuable feature of Deskhero. These articles, generated from various file types and website data, provide a rich source of information for both customers and support agents.
By leveraging Deskhero's advanced AI capabilities, CycleComponents has been able to provide efficient and high-quality customer service, leading to increased customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest accurate and timely responses to customer queries. This not only improves the quality of the responses but also reduces the time taken to resolve issues.
How does Deskhero's AI enhance the search results on the helpdesk platform?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content from all available sources when a term is searched on the helpdesk platform. This ensures that the most useful information is presented first, making it easier for customers and support agents to find the information they need.
What types of files can be used to generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. It can also use scraped website data.
* This article provides an example of how a fictive company in the Sale of bike parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
