PedalPowerParts handles a multitude of customer inquiries every day. Using Deskhero's ticket management system, they can efficiently categorize and prioritize these inquiries. The AI capabilities of Deskhero further enhance this process by analyzing previous tickets and knowledge base articles to suggest accurate and personalized responses.
The AI also analyzes uploaded files like policies, manuals, and presentations, as well as scraped website data. This comprehensive analysis allows the AI to suggest replies that are not only accurate but also tailored to the customer's specific issue.
Deskhero's AI capabilities also significantly enhance the search results on PedalPowerParts' helpdesk platform. The AI uses OpenAI Embeddings to find the most relevant content from all available sources, ensuring that customers and support agents can quickly find the information they need.
The AI-generated knowledge base articles are another valuable feature of Deskhero. These articles, generated from various file types and website data, provide a rich source of information for both customers and support agents.
By leveraging Deskhero's advanced AI capabilities, PedalPowerParts has been able to improve their customer support efficiency, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It then uses this analysis to generate suggested replies that are accurate and personalized to the customer's specific issue.
How does Deskhero's AI enhance search results?
When a term is searched on the helpdesk platform, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from all available sources. This ensures that the most useful information is presented first, reducing the time spent searching for information.
What types of files can Deskhero's AI analyze?
Deskhero's AI can analyze Word, PowerPoint, and PDF files. It can also scrape and analyze website data.
* This article provides an example of how a fictive company in the Sale of bike parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
