Caravan Dreams was looking for a solution to manage their custom email domains and keep their knowledge base updated. They found the perfect solution in Deskhero's advanced AI capabilities.
Deskhero's AI uses OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and company documents to generate suggested replies for emails. This has improved the efficiency of their email communication and has led to quicker resolution of customer queries.
The AI also helps in managing the knowledge base by generating articles from Word, PowerPoint, PDF files, and even from scraped website data. This has ensured that the knowledge base is always up-to-date with the latest information.
Furthermore, Deskhero's AI enhances search results by using data from the company's policies, manuals, presentations, and scraped website data. This has made it easier for customers to find relevant information on the company's website.
Overall, Deskhero's AI capabilities have helped Caravan Dreams manage their custom email domains and knowledge base effectively, leading to improved customer service.
How does Deskhero's AI help in managing custom email domains?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies for emails. This improves the efficiency of email communication and leads to quicker resolution of customer queries.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types like Word, PowerPoint, PDF, and even from scraped website data. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's AI enhance search results?
Deskhero's AI uses data from various sources, including the company's policies, manuals, presentations, and scraped website data, to enhance search results. This makes it easier for customers to find relevant information.
* This article provides an example of how a fictive company in the Sale of caravans industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
