Caravan Universe was struggling with managing the influx of customer queries and complaints. They were also finding it difficult to keep their knowledge base updated with the latest information about their caravans. With Deskhero, they were able to leverage AI to automate these processes and improve their customer service.
Deskhero's advanced AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies for customer queries. This has significantly reduced the time taken to respond to customers and has improved the quality of responses.
The AI also enhances search results by using OpenAI Embeddings from the company's policies, manuals, presentations, and scraped website data. This has made it easier for customers to find relevant information on the company's website.
Deskhero's AI also helps in managing the knowledge base by generating articles from Word, PowerPoint, PDF files, and even from scraped website data. This has ensured that the knowledge base is always up-to-date with the latest information.
Overall, Deskhero's AI capabilities have helped Caravan Universe improve their customer service and manage their knowledge base more effectively.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. It analyzes the context and content of the query to provide the most relevant response.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from various sources like policies, manuals, presentations, and scraped website data to enhance search results. It improves the relevancy of search results, making it easier for users to find the information they need.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types like Word, PowerPoint, PDF, and even from scraped website data. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Sale of caravans industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
