Carpet Kingdom has a wide range of products and an extensive customer base. They use Deskhero's structured data lists and custom fields to organize their customer queries and product-related issues efficiently. The ticket management system helps them track and resolve customer complaints in a timely manner.
The company also utilizes Deskhero's AI capabilities to provide quick and accurate responses to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, the AI can generate suggested replies, significantly reducing the response time.
Deskhero's comprehensive search bar and knowledge base are used by Carpet Kingdom to provide self-service options to their customers. The AI enhances search results, making it easier for customers to find relevant information about products, delivery, returns, and more.
Carpet Kingdom also uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless flow of information and enhances the overall efficiency of their customer support.
With Deskhero, Carpet Kingdom has been able to improve their customer satisfaction rates, reduce the workload of their support team, and streamline their customer service operations.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This helps in providing quick and accurate responses to customer queries.
How does Deskhero improve the search results?
Deskhero uses advanced AI capabilities to enhance the search results. It leverages the data from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This ensures a seamless flow of information and enhances the overall efficiency of your customer support.
* This article provides an example of how a fictive company in the Sale of carpets and rugs in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
