Rug Retailers Inc. uses Deskhero's user groups feature to segregate their customer support team based on expertise and product knowledge. This helps them assign the right person to handle specific customer queries or complaints.
The company utilizes Deskhero's kanban board to visualize the workflow of their customer support process. This helps them identify bottlenecks and improve their process efficiency.
Rug Retailers Inc. leverages Deskhero's AI capabilities to provide quick and accurate responses to customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
The company also uses Deskhero's knowledge base feature to create a repository of information related to their products. The AI enhances the search results, making it easier for customers to find relevant information.
With Deskhero, Rug Retailers Inc. has been able to improve their helpdesk services, reduce response time, and increase customer satisfaction.
How does Deskhero's user groups feature help in customer support?
Deskhero's user groups feature allows you to segregate your customer support team based on their expertise and product knowledge. This helps in assigning the right person to handle specific customer queries or complaints, ensuring efficient and accurate support.
How does Deskhero's kanban board improve process efficiency?
Deskhero's kanban board allows you to visualize the workflow of your customer support process. This helps in identifying bottlenecks and areas of improvement, thereby enhancing the overall process efficiency.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses data from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. This makes it easier for customers to find relevant information in the knowledge base.
* This article provides an example of how a fictive company in the Sale of carpets and rugs in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
