Carpeteria uses Deskhero's structured data lists and custom fields to effectively manage their customer queries and product-related issues. The ticket management system helps them track and resolve customer complaints in a timely manner.
The company leverages Deskhero's AI capabilities to provide quick and accurate responses to customer queries. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI can generate suggested replies, reducing the response time.
Carpeteria also uses Deskhero's knowledge base feature to provide self-service options to their customers. The AI enhances the search results, making it easier for customers to find relevant information.
The company uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless flow of information and enhances the overall efficiency of their customer service.
With Deskhero, Carpeteria has been able to improve their customer satisfaction rates, reduce the workload of their support team, and streamline their customer service operations.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This helps in providing quick and accurate responses to customer queries.
How does Deskhero improve the search results?
Deskhero uses advanced AI capabilities to enhance the search results. It leverages the data from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This ensures a seamless flow of information and enhances the overall efficiency of your customer service.
* This article provides an example of how a fictive company in the Sale of carpets and rugs in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
