AutoBazaar receives thousands of customer queries daily, from technical issues with the website to questions about car listings. To handle these effectively, AutoBazaar uses Deskhero's ticket management system. The AI capabilities of Deskhero analyze each ticket and suggest appropriate responses based on previous tickets, knowledge base articles, and uploaded files like policies and manuals. This has resulted in a 60% reduction in response time.
Deskhero's AI also improves the search results in AutoBazaar's knowledge base. When customers search for information, the AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide the most relevant results. This feature has led to a significant increase in customer satisfaction rates.
AutoBazaar also leverages Deskhero's website scraping feature. The AI scrapes data from their website and uses it to generate suggested replies for customer inquiries. This feature has been instrumental in answering questions about car listings and pricing.
Using Deskhero's custom email domains feature, AutoBazaar has been able to maintain a consistent brand image in their customer communications. The AI capabilities of Deskhero ensure that all emails are correctly routed, enhancing the efficiency of their customer service operations.
Lastly, AutoBazaar uses Deskhero's REST API to integrate their customer service operations with other systems. This seamless integration has improved information flow and reduced the time taken to resolve customer issues.
How does Deskhero's AI improve the efficiency of AutoBazaar's customer service operations?
Deskhero's AI analyzes each customer query and suggests appropriate responses based on previous tickets, knowledge base articles, and uploaded files like policies and manuals. It also improves the search results in the knowledge base and generates suggested replies using data scraped from the website. These features have led to a significant reduction in response time and an increase in customer satisfaction rates.
How does Deskhero's AI use data scraped from the website?
Deskhero's AI uses the data scraped from the website to generate suggested replies for customer inquiries. This feature is particularly useful for answering questions about car listings and pricing.
How does AutoBazaar use Deskhero's REST API?
AutoBazaar uses Deskhero's REST API to integrate their customer service operations with other systems. This seamless integration improves the flow of information and reduces the time taken to resolve customer issues.
* This article provides an example of how a fictive company in the Sale of cars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
