CarMart receives a multitude of customer inquiries every day, ranging from car availability to service appointments. To manage these inquiries efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant responses based on previous tickets and knowledge base articles. This feature has halved the response time.
Deskhero's AI also enhances the search results in CarMart's knowledge base. When customers search for information, the AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide the most relevant results. This feature has boosted customer satisfaction as they can find answers to their questions quickly and accurately.
CarMart also uses Deskhero's website scraping feature. The AI scrapes data from their website and uses it to generate suggested replies for customer inquiries. This feature has been particularly beneficial for answering questions about car availability and service appointments.
The custom email domains feature of Deskhero has allowed CarMart to maintain a professional image in their customer communications. The AI capabilities of Deskhero ensure that all emails are routed to the correct department, improving the efficiency of their customer support services.
Finally, CarMart uses Deskhero's REST API to integrate their customer support services with other systems. This integration has improved the flow of information and reduced the time taken to resolve customer issues.
How does Deskhero's AI improve the efficiency of CarMart's customer support services?
Deskhero's AI analyzes the content of each customer inquiry and suggests relevant responses based on previous tickets and knowledge base articles. It also enhances the search results in the knowledge base and generates suggested replies using data scraped from the website. These features reduce the response time and improve customer satisfaction.
How does Deskhero's AI use data scraped from the website?
Deskhero's AI uses the data scraped from the website to generate suggested replies for customer inquiries. This feature is particularly useful for answering questions about car availability and service appointments.
How does CarMart use Deskhero's REST API?
CarMart uses Deskhero's REST API to integrate their customer support services with other systems. This integration improves the flow of information and reduces the time taken to resolve customer issues.
* This article provides an example of how a fictive company in the Sale of cars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
