PetPals receives a high volume of inquiries about pet care, availability, and pricing. Using Deskhero's ticket management system, these inquiries are organized and prioritized, ensuring that no request goes unanswered. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant responses to the support team, significantly reducing response time.
The custom fields feature allows PetPals to categorize inquiries based on the type of pet or the nature of the query. This helps in routing the queries to the right team members who have the expertise to handle them.
Deskhero's AI also enhances the search results within the platform. When a support team member searches for information to assist a customer, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant information.
The knowledge base feature is used by PetPals to create a comprehensive resource for customers and staff. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, making it easy to keep the knowledge base up-to-date with the latest information.
Finally, the REST API allows PetPals to integrate Deskhero with their existing systems, providing a seamless experience for both customers and staff.
How does Deskhero's AI help in reducing response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to the support team. This reduces the time spent on finding the right information and allows the team to respond to inquiries more quickly.
How does Deskhero's AI enhance search results?
When a support team member searches for information, Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide the most relevant information.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate it with your existing systems.
* This article provides an example of how a fictive company in the Sale of Live Animals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
