Motorhome Majesty receives hundreds of queries daily from potential buyers and existing customers. They use Deskhero's ticket management system to efficiently handle these queries. The advanced AI capabilities of Deskhero analyze the content of the tickets and suggest replies based on previous tickets, knowledge base articles, and uploaded files like policies and manuals.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize tickets, ensuring that urgent issues are addressed promptly. This has significantly reduced response times and improved customer satisfaction.
Motorhome Majesty uses Deskhero's knowledge base feature to provide self-help resources for their customers. The AI capabilities of Deskhero generate articles from word, powerpoint, pdf files and even scrape data from the company's website to keep the knowledge base up-to-date and comprehensive.
Deskhero's comprehensive search bar, powered by AI, allows the support team to quickly find relevant information from the knowledge base, previous tickets, and uploaded documents. This has reduced the time spent on each ticket and improved the overall efficiency of the support team.
Finally, Motorhome Majesty uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless experience for both their support team and their customers.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI analyzes the content of the tickets and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses OpenAI Embeddings to enhance search results, making it easier and faster for the support team to find relevant information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Sale of motor homes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
