CamperKing receives thousands of customer queries every day. They use Deskhero's ticket management system to handle these queries efficiently. The AI capabilities of Deskhero analyze the content of the tickets and suggest replies based on previous tickets, knowledge base articles, and uploaded files.
The company also uses Deskhero's kanban board to visualize the status of the tickets and track their progress. This, combined with the AI-enhanced search function, allows the support team to quickly find and resolve tickets, improving the overall efficiency of the support process.
CamperKing uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI capabilities of Deskhero ensure that urgent issues are addressed promptly, improving customer satisfaction.
Deskhero's custom email domains feature allows CamperKing to maintain a professional image while communicating with their customers. The AI capabilities of Deskhero ensure that the replies are accurate and relevant, further enhancing the company's reputation.
Finally, CamperKing uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless experience for both their support team and their customers.
How does Deskhero's AI assist in ticket management?
Deskhero's AI analyzes the content of the tickets and suggests replies based on previous tickets, knowledge base articles, and uploaded files. It also helps in categorizing and prioritizing tickets, ensuring that urgent issues are addressed promptly.
How does Deskhero's AI enhance the email communication?
Deskhero's AI analyzes the content of the customer queries and suggests accurate and relevant replies, ensuring professional and efficient communication.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Sale of motor homes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
