VanVenture's customers often have unique queries related to the customization options for their motorhomes. To handle these queries efficiently, VanVenture uses Deskhero's AI capabilities to generate a comprehensive knowledge base.
The AI analyzes word, powerpoint, and pdf files provided by VanVenture, as well as data scraped from the company's website, to create knowledge base articles. These articles are then used to suggest replies to customer queries, reducing the workload on the support team.
VanVenture also uses Deskhero's user groups feature to organize their support team based on expertise. This, combined with the AI-enhanced search function, allows the right team members to quickly find and provide the necessary information to the customers.
Deskhero's custom email domains feature allows VanVenture to maintain a professional image while communicating with their customers. The AI capabilities of Deskhero ensure that the replies are accurate and relevant, further enhancing the company's reputation.
Finally, VanVenture uses Deskhero's REST API to seamlessly integrate the platform with their existing CRM and sales systems, providing a unified customer support experience.
How does Deskhero's AI create knowledge base articles?
Deskhero's AI analyzes word, powerpoint, and pdf files, as well as data scraped from the company's website, to generate comprehensive and up-to-date knowledge base articles.
How does Deskhero's AI enhance the email communication?
Deskhero's AI analyzes the content of the customer queries and suggests accurate and relevant replies, ensuring professional and efficient communication.
Can Deskhero be integrated with CRM and sales systems?
Yes, Deskhero provides a REST API that allows it to be integrated with CRM and sales systems, providing a unified customer support experience.
* This article provides an example of how a fictive company in the Sale of motor homes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
