ScootyBoost receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. The company uses Deskhero's ticket management system to organize these requests efficiently. However, the real game-changer has been the integration of Deskhero's advanced AI capabilities.
The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This information is used to find relevant content, which is sent through OpenAI's ChatGPT to generate suggested replies. This feature has drastically reduced ScootyBoost's response times, as support agents can now use these suggestions as a starting point when responding to customers.
Furthermore, the AI-enhanced search results have made it easier for ScootyBoost's support agents to find the information they need quickly. This has led to more accurate responses and a higher rate of first-contact resolution.
Deskhero's AI capabilities have also been instrumental in populating ScootyBoost's knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has significantly reduced the time and effort required to maintain an up-to-date and comprehensive knowledge base.
Overall, Deskhero's AI-powered solutions have enabled ScootyBoost to provide faster, more accurate customer support, leading to improved customer satisfaction and loyalty.
How has Deskhero's AI capabilities improved ScootyBoost's response times?
Deskhero's AI uses OpenAI embeddings to generate suggested replies based on previous tickets, knowledge base articles, and other resources. This allows ScootyBoost's support agents to respond to customers more quickly and accurately.
How does Deskhero's AI help populate the knowledge base?
Deskhero's AI can generate knowledge base articles from various sources, including Word, PowerPoint, PDF files, and scraped website data. This automates the process of maintaining an up-to-date and comprehensive knowledge base.
What impact has Deskhero's AI had on ScootyBoost's customer satisfaction rates?
By enabling faster, more accurate responses, Deskhero's AI has helped ScootyBoost improve their customer satisfaction rates. It has also led to a higher rate of first-contact resolution, further enhancing customer satisfaction.
* This article provides an example of how a fictive company in the Sale of scooters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
