ScooterHub receives numerous customer queries daily, which they manage using Deskhero's ticket management system. However, the introduction of Deskhero's advanced AI capabilities has taken their support services to a new level.
The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This has dramatically reduced the time ScooterHub's support agents spend on crafting responses, allowing them to address more customer queries in a shorter time.
Additionally, the AI-enhanced search results have made it easier for support agents to find the information they need quickly. This has led to more accurate responses and a higher rate of first-contact resolution.
Deskhero's AI capabilities have also been instrumental in maintaining ScooterHub's knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has significantly reduced the time and effort required to maintain an up-to-date and comprehensive knowledge base.
In summary, Deskhero's AI-powered solutions have enabled ScooterHub to optimize their support services, handle more tickets efficiently, and improve their overall customer satisfaction.
How has Deskhero's AI capabilities improved ScooterHub's productivity?
Deskhero's AI generates suggested replies based on previous tickets and other resources, reducing the time support agents spend crafting responses. This allows them to handle more tickets in less time, improving productivity.
How does Deskhero's AI help maintain the knowledge base?
Deskhero's AI can generate knowledge base articles from various sources, automating the process of keeping the knowledge base up-to-date. This saves the company significant time and effort.
What impact has Deskhero's AI had on ScooterHub's customer satisfaction?
By enabling faster, more accurate responses, Deskhero's AI has improved ScooterHub's customer satisfaction. It has also led to a higher rate of first-contact resolution, further enhancing customer satisfaction.
* This article provides an example of how a fictive company in the Sale of scooters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
