UrbanRiders deals with a wide range of customer queries every day. To manage these effectively, they use Deskhero's ticket management system. But the real transformation came when they started using Deskhero's advanced AI capabilities.
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This has significantly reduced the time UrbanRiders' support agents spend crafting responses, allowing them to handle more tickets in less time.
Moreover, the AI-enhanced search results have made it easier for support agents to find the information they need. This has resulted in more accurate responses and a higher rate of first-contact resolution.
Deskhero's AI has also been invaluable in maintaining UrbanRiders' knowledge base. It can generate articles from various sources, including Word, PowerPoint, PDF files, and scraped website data. This has saved the company considerable time and effort in keeping their knowledge base up-to-date.
In conclusion, Deskhero's AI-powered solutions have enabled UrbanRiders to streamline their support services, handle more tickets efficiently, and improve their overall customer experience.
How has Deskhero's AI capabilities improved UrbanRiders' efficiency?
Deskhero's AI generates suggested replies based on previous tickets and other resources, reducing the time support agents spend crafting responses. This allows them to handle more tickets in less time, improving efficiency.
How does Deskhero's AI help maintain the knowledge base?
Deskhero's AI can generate knowledge base articles from various sources, automating the process of keeping the knowledge base up-to-date. This saves the company considerable time and effort.
What impact has Deskhero's AI had on UrbanRiders' customer experience?
By enabling faster, more accurate responses, Deskhero's AI has improved UrbanRiders' customer experience. It has also led to a higher rate of first-contact resolution, further enhancing customer satisfaction.
* This article provides an example of how a fictive company in the Sale of scooters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
