SemiPro Trailers, faced with the challenge of managing a high volume of customer queries, implemented Deskhero to improve their helpdesk services. The advanced AI capabilities of Deskhero have been instrumental in this improvement.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The AI also enhances search results, making it easier for the helpdesk team to find relevant information quickly. This has improved the team's productivity, allowing them to handle more tickets in less time.
SemiPro Trailers also benefits from Deskhero's other features like structured data lists, custom fields, and tickets management. These features have helped them better organize their helpdesk process, further improving efficiency.
With Deskhero, SemiPro Trailers has significantly improved their helpdesk services, providing faster, more accurate responses, and improving overall customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is used to generate suggested replies, reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content, which is used to enhance search results. This makes it easier for the helpdesk team to find relevant information quickly.
What other features of Deskhero does SemiPro Trailers use?
SemiPro Trailers also uses Deskhero's structured data lists, custom fields, and tickets management to better organize their helpdesk process.
* This article provides an example of how a fictive company in the Sale of semi-trailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
