LearnSphere receives a multitude of customer inquiries every day, ranging from product details to order tracking. To manage these inquiries effectively, LearnSphere uses Deskhero's ticket management system. But the real breakthrough came with the integration of Deskhero's advanced AI capabilities.
Deskhero's AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This feature has significantly cut down the time taken to respond to customer queries, as the AI provides immediate suggestions to the support team.
Moreover, the AI-enhanced search results have simplified the process of finding relevant information for the support team. Whether it's a question about a specific educational material or a query about return policies, the AI can retrieve the most relevant information from the extensive database of knowledge base articles and other resources.
The custom fields and user groups features have also assisted LearnSphere in categorizing and prioritizing tickets effectively. This has led to a more streamlined workflow and improved efficiency of the support team.
In conclusion, the application of Deskhero's AI capabilities has revolutionized LearnSphere's customer support service, resulting in higher customer satisfaction and retention.
How does Deskhero's AI assist in managing customer inquiries?
Deskhero's AI uses OpenAI Embeddings from various resources to generate suggested replies for customer inquiries. This helps in reducing the response time and improving the efficiency of the support team.
Can Deskhero's AI handle multiple types of queries?
Yes, Deskhero's AI is capable of handling multiple types of queries. It uses advanced algorithms to search through a large database of resources to find the most relevant information.
How does Deskhero's AI improve search results?
Deskhero's AI improves search results by using OpenAI Embeddings to retrieve the most relevant information from the knowledge base articles, uploaded files, and other resources.
* This article provides an example of how a fictive company in the Sale of textbooks and educational material in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
