TexFabrics Inc. receives hundreds of queries daily regarding their product specifications, delivery times, and order statuses. The company uses Deskhero's ticket management feature to handle these inquiries efficiently. However, the real game-changer has been the platform's advanced AI capabilities.
With Deskhero's AI, TexFabrics can leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature allows the AI to find relevant content and generate suggested replies, significantly reducing the time spent on each ticket.
Furthermore, Deskhero's AI enhances the search results, making it easier for the support team to find relevant information quickly. This feature has been particularly useful when dealing with complex queries that require in-depth knowledge about the products.
The custom fields feature allows TexFabrics to categorize tickets based on the type of query, further streamlining the process. The use of custom email domains has also helped in maintaining a professional image in their communications.
Overall, Deskhero's advanced AI capabilities have enabled TexFabrics to deliver faster and more accurate responses to their customers, thereby improving customer satisfaction.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This reduces the time spent on each ticket, thereby improving the overall response time.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses the same OpenAI Embeddings to enhance the search results. It makes it easier for the support team to find relevant information quickly, especially when dealing with complex queries.
How does Deskhero help in maintaining a professional image?
Deskhero allows the use of custom email domains for communication. This helps in maintaining a professional image in all communications.
* This article provides an example of how a fictive company in the Sale of Textile Raw Materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
