Trailblazer Trailers receives a high volume of customer queries daily regarding their range of trailers, their features, and maintenance. The company uses Deskhero's AI capabilities to manage these queries more effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
The AI then sends this information through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the time taken to respond to customer queries, improving efficiency and customer satisfaction.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex or technical queries that require detailed responses.
Furthermore, the use of custom fields and structured data lists allows the support team to categorize and prioritize tickets effectively. This ensures that urgent or important queries are dealt with promptly.
Overall, the use of Deskhero's advanced AI capabilities has transformed Trailblazer Trailers' customer support services, leading to improved efficiency and higher levels of customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. It then generates suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to search through previous tickets, knowledge base articles, and other sources to find relevant information. This makes it easier for the support team to find the information they need quickly.
How does Deskhero help manage customer queries?
Deskhero provides a range of features including ticket management, custom fields, and structured data lists. These features, combined with the AI capabilities, allow for effective categorization and prioritization of customer queries.
* This article provides an example of how a fictive company in the Sale of trailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
