Nomad Trailer Sales has an extensive knowledge base, including manuals, policies, and presentations, which can be difficult for the support team to navigate quickly. The company uses Deskhero's AI capabilities to make this process more efficient.
The AI uses OpenAI Embeddings to search through the knowledge base, previous tickets, and other sources to find relevant information. This information is then used to generate suggested replies and enhance search results.
This not only improves the quality of the responses provided to customers but also reduces the workload on the support team, as they no longer have to spend time searching through the knowledge base manually.
Additionally, the use of custom fields and structured data lists allows the support team to categorize and prioritize tickets effectively. This ensures that all customer queries are dealt with in a timely manner.
Overall, the use of Deskhero's advanced AI capabilities has significantly improved the quality of customer support provided by Nomad Trailer Sales and reduced the workload on their support team.
How does Deskhero's AI improve access to the knowledge base?
Deskhero's AI uses OpenAI Embeddings to search through the knowledge base, previous tickets, and other sources to find relevant information. This improves the quality of the responses provided to customers and reduces the time taken to find this information.
How does Deskhero reduce the workload on the support team?
By generating suggested replies and enhancing search results, Deskhero's AI reduces the time the support team needs to spend searching through the knowledge base manually. This allows them to focus on other tasks.
How does Deskhero ensure that all customer queries are dealt with in a timely manner?
Deskhero provides a range of features including ticket management, custom fields, and structured data lists. These features allow for effective categorization and prioritization of customer queries, ensuring that all queries are dealt with promptly.
* This article provides an example of how a fictive company in the Sale of trailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
