Explorer Trailers receives a wide range of customer queries, from simple questions about their range of trailers to complex technical queries. The company uses Deskhero's AI capabilities to manage these queries more effectively.
The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This information is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Additionally, the AI enhances search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with complex or technical queries that require detailed responses.
The use of custom fields and structured data lists allows the support team to categorize and prioritize tickets effectively. This ensures that all customer queries are dealt with in a timely manner.
Overall, the use of Deskhero's advanced AI capabilities has streamlined Explorer Trailers' customer support processes, leading to improved response times and higher levels of customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. It then generates suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to search through previous tickets, knowledge base articles, and other sources to find relevant information. This makes it easier for the support team to find the information they need quickly.
How does Deskhero help manage customer queries?
Deskhero provides a range of features including ticket management, custom fields, and structured data lists. These features, combined with the AI capabilities, allow for effective categorization and prioritization of customer queries.
* This article provides an example of how a fictive company in the Sale of trailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
