Napkin Niche receives a variety of customer inquiries every day. To manage these efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, greatly reducing the time spent by customer service representatives on each ticket.
The AI also enhances the search results within the platform. When a customer service representative searches for a specific topic or issue, the AI uses the embeddings to find the most relevant content, making it easier for the representative to find the information they need to assist the customer.
Deskhero's AI capabilities have also been instrumental in maintaining and updating Napkin Niche's knowledge base. The AI can generate articles from word, powerpoint, and pdf files, ensuring that the knowledge base is always up-to-date with the latest information.
With Deskhero's AI, Napkin Niche has been able to automate responses to common questions, freeing up their customer service team to focus on more complex issues. This has resulted in improved response times and higher customer satisfaction ratings.
Overall, Deskhero's advanced AI capabilities have enabled Napkin Niche to enhance their customer support services, improve ticket management, and maintain an up-to-date knowledge base.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent by customer service representatives on each ticket, thereby improving ticket management.
How does Deskhero's AI enhance search results?
When a customer service representative searches for a specific topic or issue, the AI uses the embeddings to find the most relevant content, making it easier for the representative to find the information they need.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files, ensuring that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Sale of tablecloths and napkins in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
