Adventure Toys has a wide range of products, each with its own set of assembly instructions and safety guidelines. Keeping track of all this information was a challenge until they started using Deskhero's AI capabilities.
The AI's ability to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website has allowed Adventure Toys to create a comprehensive and easily accessible knowledge base.
Customer service representatives can now quickly find the information they need using the AI-enhanced search bar. The AI uses OpenAI Embeddings to find the most relevant content from all available resources, reducing the time spent on each ticket and improving customer satisfaction.
Additionally, the AI suggests replies based on the knowledge base articles, further speeding up the response time and ensuring that customers receive accurate and helpful information.
By leveraging Deskhero's AI capabilities, Adventure Toys has significantly improved its customer support operations and enhanced the customer experience.
How does Deskhero's AI help Adventure Toys maintain a comprehensive knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the company's website. This allows Adventure Toys to keep their knowledge base comprehensive and up-to-date.
How does Deskhero's AI enhance the search functionality within the platform?
The AI uses OpenAI Embeddings to find the most relevant content from all available resources when a term is searched. This reduces the time spent on each ticket and improves customer satisfaction.
How does Deskhero's AI improve the response time of Adventure Toys' customer support?
The AI suggests replies based on the knowledge base articles, reducing the time spent crafting responses and ensuring that customers receive accurate and helpful information.
* This article provides an example of how a fictive company in the Sale of outdoor toys in specialised stores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
