EcoTech Salvage uses Deskhero's user groups feature to segment their customers based on various factors such as their location, type of inquiry, and frequency of interaction. This segmentation allows them to provide personalized service to each customer group. The AI capabilities of Deskhero further enhance this personalization by suggesting replies tailored to each group.
The company also uses Deskhero's custom fields feature to capture specific information about each customer interaction. The AI uses this information, along with the OpenAI Embeddings from previous tickets and other relevant data, to understand the context of each interaction and provide appropriate responses.
EcoTech Salvage has a comprehensive knowledge base, created using Deskhero's knowledge base feature. The AI enhances the utility of this knowledge base by improving the search results. When customers search for information, the AI finds the most relevant content, making it easier for customers to find the answers they need.
Deskhero's custom email domains feature allows EcoTech Salvage to maintain a consistent brand image in their customer interactions. The AI capabilities of Deskhero ensure that these interactions are efficient and effective.
Overall, Deskhero's advanced AI capabilities have greatly improved EcoTech Salvage's customer interaction process, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI enhance the personalization of customer service?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other relevant data to understand the context of each customer interaction. Based on this understanding, it suggests replies that are tailored to each customer group.
How does Deskhero's AI use the information captured in custom fields?
The AI uses the information captured in custom fields, along with the OpenAI Embeddings from previous tickets and other relevant data, to understand the context of each customer interaction and provide appropriate responses.
How does Deskhero's AI improve the search results in the knowledge base?
When a customer searches for information in the knowledge base, the AI uses the OpenAI Embeddings to find the most relevant content. This ensures that the customer gets the most accurate and helpful information.
* This article provides an example of how a fictive company in the Salvaging of Electronic Waste industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
