GreenByte Solutions uses Deskhero's tickets management system to handle the large volume of customer inquiries they receive daily. The AI capabilities of Deskhero assist in sorting and prioritizing these tickets, ensuring that critical issues are addressed promptly.
The AI also aids in generating suggested replies for the helpdesk team. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero provides relevant content suggestions. This feature has significantly reduced the time taken to respond to customer queries, thereby improving customer satisfaction.
GreenByte Solutions also benefits from Deskhero's kanban board feature, which provides a visual representation of the tickets. The AI capabilities of Deskhero enhance this feature by suggesting the most efficient order of handling the tickets, based on their priority and the team's capacity.
The company also uses Deskhero's REST API to integrate the platform with their existing systems. This integration ensures that all customer-related data is centralized, making it easier for the helpdesk team to access and use this data.
Overall, Deskhero's advanced AI capabilities have optimized GreenByte Solutions' helpdesk operations, improved their response time, and enhanced customer satisfaction.
How does Deskhero's AI assist in sorting and prioritizing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to understand the content of the ticket. Based on this understanding, it sorts and prioritizes the tickets.
How does Deskhero's AI enhance the kanban board feature?
The AI uses the OpenAI Embeddings to understand the priority of each ticket and the team's capacity. Based on this understanding, it suggests the most efficient order of handling the tickets.
How does Deskhero's REST API benefit the helpdesk operations?
Deskhero's REST API allows the platform to be integrated with the company's existing systems. This ensures that all customer-related data is centralized, making it easier for the helpdesk team to access and use this data.
* This article provides an example of how a fictive company in the Salvaging of Electronic Waste industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
