Rapid Delivery deals with a multitude of customer queries every day. Deskhero's ticket management system helps in organizing these queries and ensuring that no query goes unanswered. The AI capabilities analyze each ticket and suggest replies based on previous tickets and knowledge base articles, ensuring quick and accurate responses.
The custom fields feature of Deskhero allows Rapid Delivery to categorize tickets based on various parameters. This helps in prioritizing the tickets and addressing the most urgent ones first.
Deskhero's AI capabilities also enhance the search results for customer queries. By leveraging OpenAI embeddings from previous tickets and knowledge base articles, the AI can provide more relevant search results, making it easier for the support team to find the information they need.
Rapid Delivery has integrated Deskhero with their existing systems using the platform's REST API. This integration allows for real-time updates and information flow, improving overall efficiency.
Finally, the knowledge base articles generated from word, powerpoint, pdf files, and scraped website data serve as a comprehensive resource for the support team and customers. The AI capabilities ensure that these resources are utilized effectively to resolve customer queries.
How does Deskhero's AI capabilities improve customer experience?
Deskhero's AI analyzes each ticket and suggests replies based on previous tickets, knowledge base articles, and other resources. This ensures quick and accurate responses, thereby improving the customer experience.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API for integration with existing systems. This allows for real-time updates and information flow between different systems.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI embeddings from previous tickets and knowledge base articles to provide more relevant search results. This makes it easier for the support team to find the information they need.
* This article provides an example of how a fictive company in the Same-Day Courier Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
