Flash Couriers receives a high volume of customer queries daily, ranging from package tracking to pricing inquiries. With Deskhero's ticket management system, these queries are organized and prioritized effectively. The AI capabilities analyze the content of each ticket and suggest replies based on previous tickets and knowledge base articles.
The custom fields feature allows Flash Couriers to categorize tickets based on specific parameters such as urgency or type of query. This helps in prioritizing and addressing the most critical issues first.
Deskhero's AI capabilities also enhance the search results for customer queries. By leveraging OpenAI embeddings from previous tickets and knowledge base articles, the AI can provide more relevant search results, making it easier for the support team to find the information they need.
With the help of Deskhero's REST API, Flash Couriers has integrated the platform with their existing systems. This seamless integration allows for real-time updates and information flow between different systems, improving overall efficiency.
Finally, the knowledge base articles generated from word, powerpoint, pdf files, and scraped website data serve as a comprehensive resource for both the support team and customers. The AI capabilities ensure that these resources are utilized effectively to resolve customer queries.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes the content of each ticket and suggests replies based on previous tickets, knowledge base articles, and other resources. This reduces the time spent by the support team in crafting responses.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API for integration with existing systems. This allows for real-time updates and information flow between different systems.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages OpenAI embeddings from previous tickets and knowledge base articles to provide more relevant search results. This makes it easier for the support team to find the information they need.
* This article provides an example of how a fictive company in the Same-Day Courier Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
