SandMaster Inc. has a vast knowledge base of articles, manuals, and policies related to the sand casting process. The company uses Deskhero's advanced AI capabilities to leverage OpenAI Embeddings from these resources. This helps in finding relevant content quickly and efficiently, which is then sent through OpenAI's ChatGPT to generate suggested replies for customer queries.
With Deskhero, SandMaster Inc. can manage tickets more effectively. The AI capabilities help in sorting and prioritizing tickets based on their urgency and importance. This has significantly reduced the response time and improved the overall customer satisfaction rate.
Deskhero's AI also enhances the search results by providing more relevant and accurate results. This saves time for the customer support team as they no longer have to sift through irrelevant information.
Furthermore, the AI capabilities allow SandMaster Inc. to scrape data from their website and use it to improve their knowledge base. This ensures that the most up-to-date information is always available for the customer support team.
Overall, Deskhero's advanced AI capabilities have transformed the way SandMaster Inc. handles customer support, making it more efficient and effective.
How does Deskhero's AI improve the response time?
Deskhero's AI improves the response time by sorting and prioritizing tickets based on their urgency and importance. It also suggests replies for customer queries by leveraging OpenAI Embeddings from the knowledge base, manuals, and policies.
How does Deskhero enhance the search results?
Deskhero enhances the search results by using its advanced AI capabilities to provide more relevant and accurate results. It leverages OpenAI Embeddings from the knowledge base, uploaded files, and scraped website data to achieve this.
How does Deskhero use website scraping?
Deskhero uses website scraping to gather the most up-to-date information from the company's website. This data is then used to improve the knowledge base and ensure that the latest information is always available for the customer support team.
* This article provides an example of how a fictive company in the Sand Casting Process industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
