CastPro Solutions has an extensive collection of knowledge base articles, presentations, and manuals related to the sand casting process. With Deskhero's advanced AI capabilities, the company can generate these resources from Word, PowerPoint, and PDF files, making the process more efficient.
The AI capabilities also allow CastPro Solutions to find relevant content from these resources using OpenAI Embeddings. This content is then sent through OpenAI's ChatGPT to generate suggested replies for customer queries, improving the response time and customer satisfaction.
Deskhero's AI also enhances the search results, providing more accurate and relevant results. This not only improves the customer experience but also saves time for the customer support team.
Moreover, the company uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI capabilities ensure that the most recent and relevant information is always available for the customer support team.
In conclusion, Deskhero's advanced AI capabilities have significantly improved the way CastPro Solutions manages its knowledge base and handles customer support.
How does Deskhero's AI improve the management of the knowledge base?
Deskhero's AI improves the management of the knowledge base by generating resources from Word, PowerPoint, and PDF files. It also finds relevant content from these resources using OpenAI Embeddings and enhances the search results, providing more accurate and relevant results.
How does Deskhero use website scraping to improve the knowledge base?
Deskhero uses website scraping to gather the most recent information from the company's website. This data is then used to update the knowledge base, ensuring that the latest information is always available for the customer support team.
How does Deskhero's AI improve customer satisfaction?
Deskhero's AI improves customer satisfaction by generating suggested replies for customer queries, improving the response time. It also enhances the search results, providing more accurate and relevant results, which improves the overall customer experience.
* This article provides an example of how a fictive company in the Sand Casting Process industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
