SandCraft Technologies has a wide range of resources related to the sand casting process, including knowledge base articles, manuals, and policies. The company uses Deskhero's advanced AI capabilities to leverage OpenAI Embeddings from these resources, which helps in finding relevant content quickly and efficiently.
The AI capabilities also enable SandCraft Technologies to manage tickets more effectively. The system sorts and prioritizes tickets based on their urgency and importance, reducing the response time and improving customer satisfaction.
Deskhero's AI also enhances the search results by providing more relevant and accurate results. This not only improves the customer experience but also saves time for the customer support team.
Furthermore, the company uses Deskhero's website scraping feature to gather the most up-to-date information from their website. This data is then used to improve the knowledge base, ensuring that the latest information is always available for the customer support team.
In conclusion, Deskhero's advanced AI capabilities have revolutionized the way SandCraft Technologies handles customer support, making it more efficient and effective.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI improves the ticket management process by sorting and prioritizing tickets based on their urgency and importance. This reduces the response time and improves customer satisfaction.
How does Deskhero enhance the search results?
Deskhero enhances the search results by using its advanced AI capabilities to provide more relevant and accurate results. It leverages OpenAI Embeddings from the knowledge base, uploaded files, and scraped website data to achieve this.
How does Deskhero use website scraping to improve the knowledge base?
Deskhero uses website scraping to gather the most up-to-date information from the company's website. This data is then used to improve the knowledge base and ensure that the latest information is always available for the customer support team.
* This article provides an example of how a fictive company in the Sand Casting Process industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
