SandLime Solutions uses Deskhero's AI capabilities to manage their tickets effectively. The AI leverages OpenAI Embeddings from previous tickets to suggest replies, significantly reducing response times and enhancing customer satisfaction.
With Deskhero's custom fields and email domains, SandLime Solutions has been able to provide a personalized customer service experience. This has resulted in increased customer engagement and loyalty.
Deskhero's knowledge base feature allows SandLime Solutions to store and organize their vast collection of articles, manuals, and policies. The AI capabilities of Deskhero enable the customer support team to quickly find relevant information from this knowledge base.
Using the website scraping feature, SandLime Solutions is able to keep their knowledge base updated with the latest industry trends and developments. This ensures that their customer support team is always equipped with the most current information.
Finally, the comprehensive search bar and REST API have made it easy for SandLime Solutions to integrate Deskhero with their existing systems and processes. This has led to a seamless customer support experience.
How has Deskhero improved the ticket management at SandLime Solutions?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets to suggest replies, significantly reducing response times and enhancing customer satisfaction.
How does Deskhero help SandLime Solutions provide a personalized customer service experience?
With Deskhero's custom fields and email domains, SandLime Solutions can tailor their customer interactions, leading to increased customer engagement and loyalty.
How does Deskhero's website scraping feature benefit SandLime Solutions?
Deskhero's website scraping feature allows SandLime Solutions to keep their knowledge base updated with the latest industry trends and developments, ensuring that their customer support team is always equipped with the most current information.
* This article provides an example of how a fictive company in the Sand Lime Brick Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
