Sandblast Supreme receives numerous customer inquiries daily, ranging from service requests to technical questions about their sandblasting and engraving processes. The company uses Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero analyze previous tickets, knowledge base articles, and uploaded files to suggest relevant responses, significantly reducing the time spent on each ticket.
With Deskhero's custom fields and structured data lists, Sandblast Supreme can categorize and prioritize tickets based on their urgency and type. This ensures that high-priority tickets are handled promptly, improving customer satisfaction.
The company also utilizes Deskhero's knowledge base feature, where they upload manuals and guides related to their services. The AI capabilities of Deskhero generate articles from these uploads, which are then used to answer customer queries automatically. This not only reduces the workload of the support team but also provides customers with instant answers.
Deskhero's website scraping feature allows Sandblast Supreme to keep their knowledge base up-to-date with the latest information from their website. The AI capabilities of Deskhero analyze this data and use it to enhance the suggested replies and search results.
Finally, Sandblast Supreme uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities of Deskhero across their entire operation, enhancing efficiency and productivity.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to suggest relevant responses to new tickets. This significantly reduces the time spent on each ticket, thereby improving response times.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature allows companies to upload manuals and guides. The AI capabilities of Deskhero generate articles from these uploads, which can then be used to answer customer queries automatically.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to keep their knowledge base up-to-date with the latest information from their website. The AI capabilities of Deskhero analyze this data and use it to enhance the suggested replies and search results.
* This article provides an example of how a fictive company in the Sandblasting and Engraving Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
