Engrave Express receives a variety of customer queries, from pricing inquiries to technical questions about their engraving techniques. They use Deskhero's ticket management system to handle these queries efficiently. Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to suggest relevant responses, ensuring that customers receive accurate and helpful information.
Using Deskhero's custom fields and structured data lists, Engrave Express can effectively categorize and prioritize tickets. This allows them to respond to urgent queries promptly and manage their workload effectively.
Engrave Express leverages Deskhero's knowledge base feature by uploading their service manuals and guides. Deskhero's AI capabilities generate articles from these uploads, providing customers with instant answers and reducing the burden on the support team.
Through Deskhero's website scraping feature, Engrave Express keeps their knowledge base current with the latest information from their website. Deskhero's AI capabilities analyze this data and use it to enhance the suggested replies and search results, ensuring that customers always receive the most up-to-date information.
Lastly, Engrave Express uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to utilize Deskhero's AI capabilities across their operations, improving overall efficiency and productivity.
How does Deskhero's AI capabilities ensure accurate responses to tickets?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to suggest relevant responses to new tickets. This ensures that customers receive accurate and helpful information.
How does Deskhero's knowledge base feature reduce the workload of the support team?
Deskhero's knowledge base feature allows companies to upload manuals and guides. The AI capabilities of Deskhero generate articles from these uploads, which can then be used to answer customer queries automatically, reducing the workload of the support team.
How does Deskhero's website scraping feature keep the knowledge base current?
Deskhero's website scraping feature allows companies to keep their knowledge base up-to-date with the latest information from their website. The AI capabilities of Deskhero analyze this data and use it to enhance the suggested replies and search results.
* This article provides an example of how a fictive company in the Sandblasting and Engraving Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
