SandArtistry deals with a wide range of customer queries daily, from service requests to technical questions about their sandblasting processes. They use Deskhero's ticket management system to handle these queries efficiently. Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to suggest relevant responses, ensuring accurate and timely responses.
SandArtistry uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets effectively. This ensures that urgent queries are addressed promptly, improving customer satisfaction.
SandArtistry leverages Deskhero's knowledge base feature by uploading their service manuals and guides. Deskhero's AI capabilities generate articles from these uploads, providing customers with instant answers and reducing the workload on the support team.
SandArtistry uses Deskhero's website scraping feature to keep their knowledge base current with the latest information from their website. Deskhero's AI capabilities analyze this data and use it to enhance the suggested replies and search results, ensuring that customers always receive the most current information.
Finally, SandArtistry uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to utilize Deskhero's AI capabilities across their operations, improving overall efficiency and productivity.
How does Deskhero's AI capabilities improve response accuracy?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to suggest relevant responses to new tickets. This ensures that customers receive accurate and helpful information.
How does Deskhero's knowledge base feature provide instant answers to customers?
Deskhero's knowledge base feature allows companies to upload manuals and guides. The AI capabilities of Deskhero generate articles from these uploads, which can then be used to answer customer queries automatically, providing customers with instant answers.
How does Deskhero's website scraping feature ensure customers receive the most current information?
Deskhero's website scraping feature allows companies to keep their knowledge base up-to-date with the latest information from their website. The AI capabilities of Deskhero analyze this data and use it to enhance the suggested replies and search results.
* This article provides an example of how a fictive company in the Sandblasting and Engraving Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
